• FOREWORD
spacLaboratory Medicine encompasses testing services and associated practices for screening, diagnosis, treatment and prevention of numerous deadly diseases and health related problems. It helps to detect, identify, and promptly report all diseases of public health significance. Hence, lab to provide reliable and quality assured laboratory services, a strong quality management system is a key. Quality manuals help to standardize the laboratory service and improve the quality of care in the health care delivery as well as it will have a great customer satisfaction outcome.
Laboratory teams at Goro Health Center Laboratory are committed to providing a service of highest quality and remain aware and take into consideration the needs and requirements of the patients, adhering the following focus areas;
Goro Health Center Laboratory (GHCL) Team
👉 Finally, this Quality Manual is designed to provide guidance on good laboratory practice of and to meet ISO 15189:2012 requirements of processes and procedures, and World Health Organization (WHO) laboratory standards. It therefore portends to meet up to the expectations as well as pave ways for improvement in Laboratory practice towards accreditation.
• INTRODUCTION
This Quality Policy Manual (QPM) has been prepared to meet the requirements for laboratory accreditation of ISO 15189, Medical laboratories — Particular requirements for quality and competence. It has been formatted using the clause numbers from ISO 15189 to provide ease in review. This Quality Policy Manual shall provide an insight into the structure of Goro Health Center Laboratory (GHCL) and of the policies and operating procedures for all the laboratory staff to carry out their job and related activities in accordance to the policies of laboratory. This will demonstrate that the Goro Health center Laboratory is competent to operate medical testing laboratories in accordance with the requirements of ISO 15189:2012and of the accreditation body ENAO. The QPM and related quality procedures shall be reviewed and revised accordingly from time to time to reflect its status and requirements of ISO 15189:2012, Medical laboratories-Particular requirements for quality and competence and accreditation body ENAO Requirements.
The Quality Manager is responsible for maintaining the official master copy of Goro Health Center Laboratory Quality Policy Manual. General distribution of softcopy and/or hardcopy of this manual are monitored using a master registry.
Reference:This quality policy manual is solely prepared and referred ISO 15189:2012 Medical laboratories Particular requirements for quality and competence and accreditation.
Scope of Service
Goro Health Center Laboratory scope of services is defined by the following eight categories of tests provided routinely in regular schedule:
| Laboratory Name | Service Description |
|---|---|
| Clinical chemistry | Liver function tests, Renal function tests, Lipid profile. |
| Hematology | Complete blood count (CBC). |
| Parasitology/urinalysis | Blood, Stool, Urine examination. |
| Tuberculosis Laboratory | TB molecular tests (Xpert MTB/RIF test), TB Microscopy- Fluorescence or ZN. |
| Virology | Viral Load and CD4 count. |
| Serology Laboratory | HBsAg, HCV-Ab, RPR, H. pylori (Ag/Ab), Widal, weilflex, HCG. |
| Reception | Specimen collection, labeling, receiving, enter of test information using laboratory request form and communication to the patien. |
| Sample Referral | Specimen collection, labeling and referral services for every un-available diagnostic test. |
| Service Hours | Morning | Afternoon |
|---|---|---|
| Monday | 07:30 AM–12:00 PM | 02:00 PM–05:30 PM |
| Tuesday | 07:30 AM–12:30 PM | 02:00 PM–05:30 PM |
| Wednesday | 08:00 AM–12:30 PM | 01:30 PM–05:00 PM |
| Thursday | 08:00 AM–12:30 PM | 01:30 PM–05:00 PM |
| Friday | 08:00 AM–12:30 PM | 01:30 PM–05:00 PM |
Saturday, Sunday and Public Holidays - Functional only for emergency service
Permanent physical location:: Dire Dawa, Kebele 02, Goro Area the main road to Abuye Church.
..call @ Ghclab-head
+251986200277Vision, Mission and Value
👉Vision:To see healthy, productive and prosperous people of Goro and Dire Dawa at large.
👉Mission:To protect and promote the health of clients by providing accessible, affordable and quality laboratory services.
👉Values:
- ✔ Safety of our employees and community.
- ✔ Good science practice.
- ✔ Fairness.
- ✔ Quality.
- ✔ Believe in team work and partnership with others.
- ✔ Accept responsibility for the performance and effective use of resources.
- ✔ Communicate honestly and openness.
- ✔ Endeavor being leaders in the performance of diagnostic services.
